"2007-2008年度大中华区最佳人力资源服务机构"奖项评选标准
忠诚-所有客户接触点的满意度，并能对其进行评估
体验-通过超越客户最重视的客户接触点的期望，使客户满意度领先化，公司期望的品牌价值一致。
远景-对所有存在利益关系的人都极具吸引力，简明的、可证实的、可行的和激励人心的。
策略-以更了解客户的需求和价值为目标，改变客户行为、优化客户关系改善利润和忠诚度。
目标与绩效-拥有清晰的客户关系管理目标和绩效标准，可以量化并评估客户忠诚度。
变革管理-从阻力管理到构造激励和奖励机制，还有包括危机管理在内的各种组织和结构变革。
员工支持-员工接受适当的软件/系统、技能和理念的培训。
组织结构-有效的企业结构使不同的部门在服务客户时就像一个紧密的团队，拥有共同的语言、目标。
内部协调-与客户关系管理的远景、策略和目标相结合，通过业务需求、技术需求来制定的。
需求制定-基于功能（流程）和业务需求的，并与客户的远景、策略和目标相结合。
评估-对于服务效果方面的评估，应当有量和质的评估方法。

Awards Criteria for Organization Award

Loyalty-It detailed defines transactional loyalty (Recency、Frequency、Customer Share、trade time)、emotional Loyalty (Recommend You、Pay Premium Price、Make You The Standard、Better Your Products) and customer satisfaction in contacting with clients. All of them could be evaluated.

Intelligence- It detailed defines the data which can meet client's requirement, what they require, the reason for requirement, when、where and how to acquire them. Clients information could obtain the largest, completed、latest and abundant management.
Value- evaluating via client's income( upward-purchase, cross-purchase, commend purchase)、information of client(client statistics or vocation code)、client's profit and Customer Lifetime.

Experience-designing a most perfect experience for client--overtaking the expectation of customer touch-point which is the most important to clients, to maximize satisfaction of client basic on being in conformity to brand value expected by company.

Perspective- perspective should be in conformity to company's mission and value and most be attractive for people who are involved in benefit meanwhile. It should be conciseness, confirmable, feasible and invigorative. Both your client and potential client can establish attitude on your company.

Tactic-tactic should be directed towards client's requirement and value, to change client's behavior, optimize customer relationship and create more income、profit and loyalty. It is significative that checking interaction through "customer's eyes".
Object and Performance- holding a clear target of customer relationship management and performance Criteria is propitious to quantizing and evaluating customer's loyalty, customer value and efficiency of client process, accordingly ensure that they are in conformity to perspective and tactic.

Change Management - appropriate change is necessary for dealing with personnel--a variety of transform of organization from resistance managing to structure inspirit then to encouragement inspire, even including crisis management. The final object is to implant client's pilot and idea from the tactic or perspective level to corporation culture (value) level.

Employee support- employee should accept appropriate training for software/system, technology and conception. Perspective and tactic should clearly communicate comprehensive with employees and superadd adequate rewards and performance Awards system.
Organization structure- an available organization structure can make different departments to be a whole team with same language and object. All of their performance are evaluated and encouraged through customer satisfaction, loyalty, value and efficiency of process.
Information flow- client information flow of whole procedure--all the purchase/pre-consume (marketing) and purchase/consuming ( sale and executive) and purchase/consume finished (service) are directed by client and conformity after internal relationship.

Flow design-just the same as information flow, the flow cycle of whole client flow-all the purchase/pre-consume (marketing) and purchase/consuming( sale and executive) and purchase/consume finished (service) are also directed by client and conformity after internal relationship.

Internal coordination-flow programming should be combination with perspective, tactic and object of customer relationship management, and constituted through business and technology requirement.

Requirement constituting-requirement constituting is basic on function (flow) and business requirement, also combination with client's perspective, tactic and object.

Client Choice- should have sufficient communication about technology require with inside project team, be with adequate check by vendor or relative client.

Awards- there should be an Awards approach including quantity (chief expense, time, investment redound ) and quality (acceptable of client, capability of dealing with problem, other direct or indirect benefit) to evaluate the effect of service.

"2007-2008大中华区最佳人力资源服务机构"分别设立以下奖项