Awards Benchmark
| Awards Benchmark for“Best HR Service Providers of Greater China 2009-2010”： |
 Indicators of the financial situation of the last year(including: retained profits、business profit margin、The average return on assets) |
……35% |
| Brand-building indicators (including: Brand Stability、Leading position in the industry、Across geographical and cultural competence、Brand Protection) |
……30% |
| Customer Satisfaction (HRoot collects data through online in the form of a sample survey) |
……20% |
| Capacity for sustainable development indicators(including: The number of market activity、Market Research Report Published、Advertising investment amount) |
……15% |
| Short-listed companies should be in the top five ranked in the same industry. |
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Specific assessment details are as follows:
Loyalty - It detailed defines transactional loyalty (Recency、Frequency、Customer Share、trade time)、emotional Loyalty (Recommend You、Pay Premium Price、Make You The Standard、Better Your Products) and customer satisfaction in contacting with clients. All of them could be evaluated.
Experience - designing the most perfect experience for client--overtaking the expectation of customer touch-point which is the most important to clients, to maximize satisfaction of client basic on being in conformity to brand value expected by company.
Perspective - perspective should be in conformity to company's mission and value and most be attractive for people who are involved in benefit meanwhile. It should be conciseness, confirmable, feasible and invigorative. Both your client and potential client can establish attitude on your company.
Tactic - tactic should be directed towards client's requirement and value, to change client's behavior, optimize customer relationship and create more income、profit and loyalty. It is significative that checking interaction through "customer's eyes".
Object and Performance - holding a clear target of customer relationship management and performance Criteria is propitious to quantizing and evaluating customer's loyalty, customer value and efficiency of client process, accordingly ensure that they are in conformity to perspective and tactic.
Change Management - appropriate change is necessary for dealing with personnel--a variety of transform of organization from resistance managing to structure inspirit then to encouragement inspire, even including crisis management. The final object is to implant client's pilot and idea from the tactic or perspective level to corporation culture (value) level.
Employee support - employee should accept appropriate training for software/system, technology and conception. Perspective and tactic should clearly and comprehensively communicate with employees and superadded adequate rewards and performance Awards system.
Organization structure - an available organization structure can make different departments to be a whole team with same language and object. All of their performance are evaluated and encouraged through customer satisfaction, loyalty, value and efficiency of process.
Internal coordination - flow programming should be combined with perspective, tactic and object of customer relationship management, and constituted through business and technology requirement.
Requirement constituting - requirement constituting bases on function (flow) and business requirement, also combined with client's perspective, tactic and object.
Awards - there should be an Awards approach including quantity (chief expense, time, investment redound) and quality (acceptable of client, capability of dealing with problem, other direct or indirect benefits) to evaluate the effect of services. |
| Awards Benchmark for“Best HR Manager of Greater China 2009-2010”： |
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"Best HR Manager" should be on the position of higher than HR manager, senior HR manager, HR director and HR VP. |
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"Best HR Manager" should be the member of a corporation which is including above 1000 employees or achieving saleroom above 100 million dollar global. |
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“Best HR Manager" should be provided with excellent capability of coordination, organizing, communication skills, team constructing and strategic programming. |
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"Best HR Manager" should be provided with excellent capability of human resources stratagem and scheme. Be familiar with both pattern of corporation HR management in modern times and practicing is most required. |
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"Best HR Manager" should build up good employer brand for the company which he serves for. |
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"Best HR Manager" should promote the innovation of HR management System for the company he serves for. |
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"Best HR Manager" should enhance the company's overall strategic value of human resources for the company he serves for. |
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| Awards Benchmark for“Best HR Team of Greater China 2009-2010“： |
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The team helps enterprises to establish a competitive employer brand and enhance corporate social values and competitive advantage, and to attract and retain the best employees. |
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The team builds a sound a sound training and development system and succession planning in the human resources construction, and making HR department be the strategic business partner. |
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The team established the professional, scientific Systems and measures to help enterprise effectively improved employee satisfaction, professionalism, loyalty, and help enterprise to establish a high-performance corporate culture |
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They are highly efficient team collaboration, teamwork and communication skills, be endorsed by all employees |
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| Awards Benchmark for “HR Lifetime Achievement Award of Greater China”： |
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Candidate should has more than 20 years industry management experience in the field of human resources and has high prestige in this industry in China |
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Candidates should have a catalytic effect on China human resources development of the industry and have established the breakthrough and the precise concept of human resources management systems |
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Candidates need to have outstanding innovation and change, constantly explore new ideas; Encouraged to break stereotypes, to presented strong evidence and views to the industry. |
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Candidates should have the sense of social responsibility in the establishment of harmony with the body core values, which is unique |
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Candidates actively committed to helping China's leading HR and the international integration of human resources management and light of its own corporate culture to promote the advanced concept of this industry |
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Awards Process
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Recommending companies for the nomination list through on-line, fax and mail |
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HRoot and HCM confirm the candidates according to the Awards criteria |
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Judging by panel Judgers constituted by HRoot and consultants selected |
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The winners and Best HRM are confirmed |
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Awards announced |
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